Bnbot Privacy Policy
11/29/2023 - English
At Bnbot, a brand of H3i SARL, we are committed to protecting the privacy and security of the personal information of our customers and their travelers. This privacy policy explains how we collect, use, disclose, and protect this information.
We collect personal information when our customers (concierges and hosts) use our chatbot services. This information may include, but is not limited to, booking platform login credentials, details of guest conversations, reservation information, and contact information for guests and guest agents.
BnBot retains personal data for no longer than is necessary for the purposes for which it is processed, unless a longer retention period is required or permitted by law.
The data collected is used to:
- Provide and improve our services.
- Personalize the user experience.
- Communicate with our customers and their travelers.
- Carry out internal analyzes and reports.
We do not sell the personal data of our customers or their travelers. Data may be shared with:
- Technical partners for the provision of our services.
- Legal authorities, if required by law.
- Third parties, with the explicit consent of the customer.
We take rigorous measures to protect data against unauthorized access, use, modification and destruction. This includes the use of secure protocols for data transmission and secure information storage.
We use cookies and other tracking technologies to improve the functionality of our services and the quality of user experience. Users can manage their cookie preferences in their browser settings.
Users have the right to:
- Access their personal data.
- Request correction or deletion of their data.
- Object to or limit the processing of their data.
- Withdraw their consent at any time.
We reserve the right to modify this privacy policy. All modifications will be communicated to users by appropriate means.
If you have any questions or concerns regarding this privacy policy, please contact us at hello@bnbot.co